The establishing of a Wiki is necessarily accompanied by a change in the communicative practices within a company. In comparison to technological and organizational aspects, the component of “company culture” typically plays a somewhat lesser role during the introduction of a Wiki, yet certain kinds of resistance can hinder the success of the project within this context as well.

From dozens of enterprise Wiki projects, we know that the successful introduction of a Wiki into a company typically depends on three factors: technology; organization; and culture. In the first of these three articles we focused on the requirements of technology. This report will now focus on the organizational factors for a promising Wiki project.

An enterprise Wiki is not only a new technology for many employees (at least within the company environment); it also requires a change in the normal communication- and collaboration patterns throughout the entire company. Through our experiences with dozens of company Wiki projects, we know that the successful introduction of a Wiki usually depends upon three factors: technology; organization; and culture. This article – the first of three articles on this topic – is dedicated to the challenges of technology.